Refund policy
Refunds follow the payment purpose and recorded use.
This policy explains Many’s standard process. Mandatory consumer rights under applicable law continue to apply.
Publication and listing payments
A profile, portfolio, or test-job publication payment may be eligible for a refund when the verified payment succeeded but the purchased publication entitlement was not delivered or consumed. Once the relevant item has been published or the entitlement has been consumed, the fee is generally not refundable merely because the user later edits, hides, archives, or deletes the item.
Funded tester rewards
Uncommitted reward funding may be returned when a test job is cancelled before assignment. Funding already reserved, locked, released, disputed, or paid is handled through the assignment and dispute records. A client cannot use a refund request to bypass review of work already submitted.
Duplicate, incorrect, or unauthorized payments
Report a duplicate amount, wrong amount, or suspected unauthorized payment promptly. Include the internal payment ID and provider reference, but never send a full card number, password, or authentication code. Many may ask the payment provider to confirm status before acting.
How to request a refund
- Contact support from the email address on the account.
- Provide the payment ID, payment purpose, date, amount, and a concise explanation.
- Preserve the related listing, job, assignment, messages, and evidence while the request is reviewed.
Processing and destination
Approved refunds are recorded before they are sent through the available provider process. Unless law requires otherwise, a refund returns to the original payment method. Provider and banking settlement times are outside Many’s direct control.
Chargebacks
Contact support first when practical. If a chargeback is opened, Many may restrict the related funds or account activity while preserving ledger and provider records. Fraudulent chargebacks may lead to account action.